Hi there!
Welcome to my blog! My name is Jack, and I’ve been working in Dynamics 365 and the Power Platform throughout my entire career—spanning over 8 years now, welcome to my blog, where i plan to share my learnings, new features and tips and tricks around D365 and the Power platform!
My Journey
I started my career in support, helping customers troubleshoot and resolve their D365 issues. This experience gave me a solid foundation in understanding how D365 works, how it’s built, and how different organizations can leverage the system to meet their unique needs.
From there, I transitioned into consultancy, where I focused on building systems, gathering requirements, and crafting tailored solutions for businesses. This role allowed me to see firsthand how Dynamics 365 could transform workflows and solve real-world challenges.
For the past three years, I’ve been immersed in the world of presales. This role involves working closely with customers to understand their requirements and translate their business challenges into practical D365 and Power Platform solutions. What I love most about presales is the blend of strategic problem-solving and staying hands-on with the technology. It’s also given me the opportunity to stay current with platform updates and continuously learn what’s new and possible in the ecosystem.
A Bit About Me
Outside of work, I’m a bit of a nerd (and proud of it!). I love tinkering with tech and experimenting in my home lab, even if it means spending half the time fixing things I accidentally broke.
When I’m not checking over the latest Dynamics 365 updates or wrestling with my home network, you’ll probably find me indulging in my other passions: Simracing that gives me the ability to crash cars without the cost of actual repair bills!). Rugby – Whether I’m watching a match or debating the finer points of the game, rugby has always been a big part of my life. Golf – I’ll be honest: I’m rubbish at it, but I keep trying, and it’s always a good laugh!
Why This Blog?
A big part of my daily routine is learning—whether it’s diving into the latest D365 and Power Platform features, experimenting with my home lab, or exploring new ideas and tools.
This blog is my way of sharing that learning journey with you. My goal is to:
Break down complex solutions and large release notes into bite-sized, actionable insights.
Provide you with the knowledge you need—without having to wade through a 60-page licensing guide!
Share tips, tricks, and lessons learned that will (hopefully) make your life in the Dynamics and Power Platform space easier.
Selfishly, it’s also a great way for me to document what I’ve learned, so I don’t forget!
What to Expect
Whether you’ve been working with Dynamics since it was called CRM or are just getting started with Dynamics 365 and the Power Platform, I hope this blog brings you value.
You can expect content that’s focused on D365 Customer Engagement apps (Sales, Marketing, Customer Service) with a sprinkle of Power Platform insights along the way. My aim is to make every post informative, straightforward, and easy to apply to your own work.
Thanks for stopping by—I’m excited to share my journey, and I hope you find something here that helps you on yours!
